Can’t find your answer here? We’re real people and we actually respond. Drop us a line at [email protected] or use the contact form below.
Browse by category or use the search bar to find what you need. Add items to your cart, head to checkout, and follow the prompts. It’s straightforward but if anything trips you up, just reach out and we’ll help you through it.
You can check out as a guest, but we’d love for you to create an account. It makes reordering a breeze, lets you track your orders, and means your reward points get saved for future purchases. It only takes a minute.
We move quickly to get your products to you! If you need to make a change, contact us as soon as possible at [email protected] and we’ll do our best to catch it before it’s packed. Once an order has been dispatched, we’re unable to make changes.
Hit the “Back in Stock Notification” button on the product page and we’ll email you the moment it’s available again. You can also reach out directly, if it’s something we carry regularly, we can give you a timeline. If it’s something new you’d like to see, tell us! We’re always looking to expand our range.
All of our baking premixes include a detailed printed recipe sheet so you know exactly how to use what you’ve bought. For spices and other ingredients, head to our Recipes page for inspiration and step-by-step guides.
Yes! You earn reward points with every purchase. Every 200 points equals $5 in store credit. Points accumulate in your account and can be redeemed at checkout.
Unfortunately, our system only allows one discount to apply per order. If you try to use both, the system will apply one and disregard the other – and it may not always pick the best one for you. We recommend checking which saving is greater before checkout. If your points disappear and weren’t applied, email us and we’ll reinstate them.
Yes, we honour a 10% discount for Skinnymixers community members. Keep an eye on our Skinnymixers page for the current discount code and any launch-specific offers.
Grandma’s Pantry has been taken on by Chantelle and Andy and we couldn’t be more excited. The products you love are staying. The quality isn’t changing. What you can expect is a refreshed website, a growing range, and a team that’s deeply invested in making this the best pantry shop in Australia. We’re building on everything that made GPO great, and taking it further.
All existing customer accounts, order histories, and reward points have been transferred as part of the handover. Everything is right where you left it.
We love hearing from customers. Reach us at:
0481 155 799
Or use the contact form.
We aim to respond to all enquiries as quickly as possible. We’re a small team, so please allow 1 business day during busy periods.
We are proudly Australian-first. Wherever possible, we source Australian-grown and produced ingredients. Every product on our website lists its Country of Origin. Occasionally, some specialty items are sourced internationally, particularly when a product isn’t grown commercially in Australia or when supply issues arise (crop failures, weather events, etc.). We update Country of Origin information as soon as our suppliers notify us of any changes..
Many of our products are gluten free, dairy free, egg free, nut free, vegan, and more. Each product page carries clear dietary tags so you can filter and shop with confidence. If you have a specific allergy concern, please contact us directly before ordering – we’re happy to check individual items for you.
Some of our products carry certified organic status – these are tagged clearly on the product page. Not all of our range is certified organic, but we prioritise quality sourcing across the board.
Absolutely – that’s one of the things we do best. Most of our products are available in multiple sizes, from small packs right through to larger bulk quantities. Buying in bulk is better value and means your pantry stays stocked for longer.
Yes. We can put together a gift pack for you. If you’re sending an order directly to the recipient, add a note at checkout and we’ll include a handwritten gift card. Let us know if you’d like the invoice omitted from the parcel.
Absolutely. Simply enter the recipient’s address in the delivery details at checkout. Add a gift message in the order notes and let us know if you’d like the invoice omitted. We’ll take care of the rest.
We do work with select small businesses, caterers, and food service operators. If you’re interested in ordering in bulk, reach out to us at [email protected] with details about your business and requirements and we’ll have a conversation.
We aim to have your order out within 2–4 business days. During peak periods – like Skinnymixers book launches and Christmas baking season – this may extend slightly, but we always work as fast as we can. Once dispatched, delivery time depends on your location and the freight carrier.
Shipping is calculated live at checkout based on the weight and size of your order and your delivery address. We don’t mark up shipping – you pay what it costs us to get your order to you.
Not at this stage. Global shipping and freight costs have risen significantly in recent months, and we have made the deliberate choice to keep our product prices as low and competitive as possible rather than build those costs into what you pay at the shelf. We believe that even with shipping added at checkout, you are still getting exceptional value on quality specialty products. We regularly review our delivery options and will update this page if anything changes.
Yes. PO Box deliveries are sent via Australia Post only. Please select your shipping option accordingly at checkout.
We ship Australia-wide every day. We also ship to New Zealand regularly and internationally on request. For international orders, click “Request a Shipping Quote” at checkout and we’ll come back to you with options. It’s a manual process, so please allow us a little time to get back to you.
When placing your order you can select “Authority to Leave” and add specific instructions for the driver – such as leaving your parcel in a safe spot. If you don’t select this option, the carrier will follow their standard re-delivery procedure.
Once your order leaves our warehouse, delivery is in the hands of the freight carrier. We do everything we can to pack your order correctly and get it out promptly – but we’re not able to accept liability for delays or failures caused by the carrier. If something goes wrong, contact us and we’ll do our best to help you resolve it.
We pack every order carefully but occasionally things happen in transit. If your order arrives damaged, please photograph the damage and email us at [email protected] within 48 hours of receiving it. We’ll sort it out promptly. We can’t accept claims made after this window, so please check your order when it arrives.
